Definitions
For the purposes of this Shipping Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to COSMIC SETIA VENTURES SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the COSMIC SETIA VENTURES SDN. BHD., accessible from https://cosmicsetiaventures.site
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently only ship within Malaysia. Orders placed from outside Malaysia will not be processed. We are committed to serving customers throughout all states and regions in Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
Shipping Fees
We are pleased to offer free shipping on all orders, regardless of order value or location within Malaysia. There are no hidden charges, no handling fees, and no minimum purchase requirements.
Processing & Delivery Time
All Orders are processed and shipped within 7 business days from the date of order confirmation.
Once your Order is shipped, you will receive an email notification with tracking information (if applicable), allowing you to monitor the delivery progress. While we strive to ensure prompt delivery, please note that unforeseen delays (such as public holidays, courier service disruptions, or natural events) may occasionally occur.
Delivery Methods
Goods are delivered using reliable courier partners or logistic services selected at our discretion. Deliveries may be made to residential, commercial, or industrial addresses, as long as the address is complete and accessible.
Please ensure that accurate shipping details are provided at checkout. The Company shall not be responsible for delayed or failed deliveries due to incomplete or incorrect address information.
Delivery Issues & Reattempts
If a delivery attempt is unsuccessful due to the recipient’s unavailability or other delivery issues (e.g., restricted access areas), our logistics partners may reattempt delivery or contact you directly to arrange alternate solutions.
Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication.
Contact Us
If you have any questions regarding shipping, please contact us at:
Company: COSMIC SETIA VENTURES SDN. BHD.
Email: cosmic.setiav@outlook.com
Website: https://cosmicsetiaventures.site
Address: NO 4-1ST FLOOR JALAN WARAS, TAMAN CONNAUGHT, 56000 KUALA LUMPUR, W.P. KUALA LUMPUR